At Charp, we know that when you order heavy equipment like a riding mower or a gas-powered push mower, you need reliable and transparent delivery. We take care to ensure our fulfillment process is straightforward so your equipment arrives safely and on schedule.
Order Cut-Off Time
Our daily order cut-off is 5:00 PM EST (Eastern Standard Time), Monday through Friday. Orders placed after 5:00 PM EST, or over the weekend, will begin processing on the following business day.
Processing and Handling
Once your order is successfully placed, it takes our warehouse team 1–2 business days (Monday – Friday) to prepare, inspect, and stage your mower for freight or parcel pickup. We handle all equipment with strict attention to safety and structural integrity during the packing process.
Transit Times
After your equipment leaves our facility in Lehighton, PA, the standard shipping time is 4–6 business days (Monday – Friday). Delivery timelines depend on your location within the United States and the routing of our carrier partners.
Overall Estimated Delivery
Taking both processing and transit into account, you can expect your order to arrive within an estimated total of 5–8 business days from the date of purchase.
Shipping Costs
We are pleased to offer Free Shipping on all equipment orders within the United States. The price you see at checkout is final, with no hidden freight or handling fees.
Carrier Partners
To safely transport our riding mowers and push mowers, we partner with reliable networks including FedEx, UPS, and USPS. The carrier assigned to your order will depend on the weight and dimensions of the specific equipment purchased.
Shipment Tracking
Once your mower has been dispatched, we will send a confirmation email containing your tracking information. Please allow 24–48 hours for the carrier’s system to update the tracking status online.
Pre-Shipment Cancellations
If you need to cancel your order before it has been shipped, please contact us immediately. Canceled orders are eligible for a full refund, which will be processed back to your original payment method within 7 business days, depending on your bank’s processing times.
Address Errors and Undeliverable Freight
If a shipment is delayed or returned to us due to an incorrect or incomplete shipping address provided at checkout, our support team will reach out to help resolve the issue. We strongly recommend verifying your delivery address, especially for large equipment drop-offs.
Lost or Missing Deliveries
Charp cannot assume liability for items that the carrier has officially marked as “Delivered” but are subsequently reported missing. If you encounter a delivery discrepancy, please notify our team, and we will assist you in opening an investigation with the shipping carrier.
Contact Support
If you have questions about a pending shipment or need help tracking your delivery, our team is ready to assist during our normal business hours (10:00 AM – 06:00 PM EST, Monday – Friday).
- Email: support@charp.shop
- Phone: +1 (610) 377-4375
- Business Address: 40 Hazelwood Rd, Lehighton, PA 18235, United States