What type of equipment do you sell?
At Charp, we specialize in high-performance outdoor power equipment. Our catalog is strictly focused on a curated selection of riding mowers and gas-powered push mowers designed for reliable, heavy-duty property maintenance.
How do I place an order?
Simply browse our catalog to find the mower that fits your yard’s specifications, add the equipment to your cart, and complete your purchase through our secure digital checkout process.
How much does shipping cost?
We offer completely free standard shipping on all machinery and equipment orders delivered within the United States. The price you see at checkout is final, with no hidden freight or handling charges.
How long will it take to receive my equipment?
Once your order is successfully submitted, our warehouse team requires 1 to 2 business days to process, inspect, and palletize your equipment. After dispatch, standard transit takes 4 to 6 business days. You can generally expect your order to arrive within a total window of 5 to 8 business days.
What should I do if my tracking link is not updating?
Due to the logistics of shipping heavy equipment, it can sometimes take up to 48 hours for our carrier partners (FedEx, UPS, USPS) to update their tracking portals. If your tracking information remains stagnant after 48 hours, please email our support team so we can investigate the routing status directly with the carrier.
Can I cancel my order before it ships?
Yes, orders can be canceled for a full refund provided the machinery has not yet been loaded for transit. Because we process orders quickly, please contact us immediately at support@charp.shop if you need to make a cancellation. Once a mower has left our Lehighton facility, it cannot be canceled and must go through our standard return process.
Do you charge restocking fees?
No. We believe in transparent customer service. We do not charge any hidden handling or restocking fees on eligible returned items.
What is your return policy if an item is incorrect, damaged, or I change my mind?
We accept returns and exchanges within 30 days of your delivery date. If you change your mind, the equipment must be returned in brand-new, completely unused, and un-fueled condition in its original packaging, and you will be responsible for the return shipping costs. If your mower arrives damaged or if you received the incorrect model, please contact our support team immediately with clear photographs so we can evaluate the issue and promptly arrange a replacement or refund.