At Charp, operated by Jerry’s Small Engine Sales & Services, we strive to make purchasing your new riding mower or push mower as straightforward and secure as possible. This Payment Policy outlines how we handle transactions, billing, and refunds for all orders placed on charp.shop.

Accepted Payment Methods

We offer a variety of secure options to complete your purchase. Currently, we accept the following major credit and debit cards:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • JCB
  • Diners Club

Payment Security and Processing

Protecting your financial information is a priority. All transactions on our store are processed through trusted, industry-standard third-party payment gateways. We utilize secure, encrypted connections to handle your checkout safely. Charp does not retain, store, or have direct access to your complete credit card numbers at any point during or after the transaction.

Pricing and Authorization

All equipment prices listed on our website are in US Dollars (USD). When you submit your order, you authorize us to charge the provided payment method for the total amount of your purchase. Because we offer free standard shipping on all equipment, your final total at checkout will only include the cost of the mower and any legally required state or local taxes based on your shipping destination.

Order Confirmation

Once your payment is successfully authorized and your order is placed, you will receive a confirmation email containing your invoice and purchase details. If we encounter any billing discrepancies or payment holds from your bank, our support team will reach out to you using the contact details provided at checkout to resolve the issue promptly.

Billing Information Accuracy

To prevent delays in processing and shipping your equipment, please ensure that your billing address exactly matches the information registered with your card issuer. Incomplete or mismatched billing details may result in a declined transaction or a delayed order fulfillment.

Refunds

If you cancel an eligible order before shipment or return an item in accordance with our standard Return & Refund Policy, the approved refund will be credited directly back to your original payment method. We process these refunds promptly on our end, but please allow up to 7 business days for the funds to officially post to your account, depending on your financial institution’s processing speeds.

Policy Updates

We may occasionally update our payment processing practices to maintain security standards or add new payment options. Any modifications to this policy will be published directly on this page for your review.

Contact Information

If you experience any issues during checkout, have questions regarding a charge, or need a copy of your invoice, please contact our team during our standard business hours (Monday – Friday, 10:00 AM – 06:00 PM EST).

  • Store Name: Charp
  • Legal Business Name: Jerry’s Small Engine Sales & Services
  • Email: support@charp.shop
  • Phone: +1 (610) 377-4375
  • Business Address: 40 Hazelwood Rd, Lehighton, PA 18235, United States