At Charp, operated by Jerry’s Small Engine Sales & Services, we want you to be completely satisfied with your equipment purchase. Whether you are investing in a riding mower or a gas-powered push mower, we understand that sometimes a product may not be the exact fit for your property needs. We accept returns and exchanges for both defective and non-defective items, provided they meet our standard return criteria.

Please review the guidelines below to understand how our return and refund process works.

30-Day Return Window

You have 30 days from the date you receive your equipment to request a return or an exchange. If 30 days have passed since your delivery date, we unfortunately cannot approve a return or refund.

Equipment Condition Requirements

To be eligible for a return, the mower must be in brand-new condition. Because we deal in heavy machinery and gas-powered equipment, returned items must strictly meet the following criteria:

  • The equipment must be completely unused, uninstalled, and free of any wear or damage.
  • The item must be returned in its original, undamaged packaging.
  • All included manuals, accessories, keys, and hardware parts must be present in the box.
  • For safety and freight compliance, equipment cannot be returned if it has been fueled, oiled, or operated.

Items that show signs of use, modification, or lack original packaging will not be accepted for a return.

Return Shipping Responsibility

Because returning large equipment involves significant freight and transit logistics, customers are responsible for covering all return shipping costs and arranging the return shipping label. We highly recommend using a trackable shipping service and purchasing shipping insurance for the full value of the equipment, as we cannot issue refunds for returns that are lost or damaged in transit back to our facility.

How to Initiate a Return or Exchange

All returns must be authorized by our customer support team before you ship the equipment back to us. To start the process:

  1. Contact us at support@charp.shop within your 30-day window.
  2. Provide your order number, the specific model you wish to return, and the reason for the return.
  3. If the item arrived damaged or defective, please include clear photographs of the issue and the packaging.
  4. Let us know if you are requesting a standard refund or an exchange for a different model.

Our team will respond within 24 hours (during standard business days) with your return authorization and the exact delivery address for our Pennsylvania facility.

Exchanges

We gladly accept exchanges if you realize you need a different mower size or style. Once you contact us and your exchange is authorized, you will need to ship the original item back to us at your expense. After the returned item is received and inspected to ensure it is in new condition, we will process the exchange and coordinate the shipment of your replacement mower.

Zero Restocking Fees

We keep our policies straightforward. We do not charge any restocking fees or hidden handling fees on eligible returns.

Refund Processing Timeline

Once your returned equipment arrives at our warehouse, our team will inspect it to verify its condition. We will send you an email notifying you that we have received the item and confirming the approval or rejection of your refund.

If approved, the refund will be processed and credited back to your original payment method (Visa, Mastercard, American Express, Discover, JCB, or Diners Club). Please allow up to 7 business days for the funds to clear and officially post to your account, depending on your financial institution’s processing speeds.

Order Cancellations

If you change your mind immediately after purchasing, please contact us as soon as possible. Orders can be modified or canceled for a full refund as long as the equipment has not yet shipped. Once an order has been dispatched from our facility, it cannot be canceled in transit and must be handled through our standard return process.

Contact Information

Our team is available Monday through Friday, 10:00 AM to 06:00 PM EST, to assist you with any return or exchange questions.

  • Store Name: Charp
  • Legal Business Name: Jerry’s Small Engine Sales & Services
  • Email: support@charp.shop
  • Phone: +1 (610) 377-4375
  • Return Address: 40 Hazelwood Rd, Lehighton, PA 18235, United States