Effective Date: October 16, 2026

Welcome to Charp, a storefront operated by Jerry’s Small Engine Sales & Services. We take your privacy seriously. This document outlines how we collect, handle, and protect your personal information when you visit charp.shop or purchase our equipment, including riding mowers and gas-powered push mowers.

By continuing to use our website, you acknowledge the practices described in this policy.

What Data We Collect

To process your equipment purchases and provide reliable support, we gather specific details during your visit:

Contact and Profile Details When you place an order or reach out to us, we collect your name, email address, phone number, billing details, and shipping destination.

Transaction Information We keep records of your orders, invoices, and selected payment methods. Please note that all payments (Visa, Mastercard, American Express, Discover, JCB, Diners Club) are handled securely through our processing partners. We do not store or have access to your complete credit card numbers.

Site Interaction Data To improve our storefront, we observe how you navigate our site, which riding mowers or push mowers you browse, and the items you add to your shopping cart.

Communication Records We retain any correspondence you have with our customer support team via email or phone to ensure we provide consistent service.

How We Utilize Your Data

We rely on the collected information to keep our business running smoothly and to improve your shopping experience. Specifically, we use it to:

  • Process your orders, arrange shipping via FedEx, UPS, or USPS, and handle any applicable returns.
  • Send necessary transactional updates, such as order confirmations, invoices, and tracking details.
  • Provide timely customer service and technical support within our standard business hours.
  • Enhance our website layout, inventory selection, and overall user experience.
  • Detect and prevent fraudulent transactions to maintain a secure checkout environment.

Information Sharing and Third Parties

Charp respects your privacy and operates with transparency. We do not sell or rent your personal details to outside marketing agencies. We share necessary information only under the following circumstances:

Operational Service Providers We partner with reliable third-party companies to process payments, deliver your heavy equipment, and host our website. These partners only receive the specific data required to perform their designated functions on our behalf.

Legal and Safety Compliance We may disclose information if requested by law enforcement, or if it is necessary to protect the rights, property, and safety of Jerry’s Small Engine Sales & Services, our staff, or our customers.

Cookies and Tracking Technologies

Our website utilizes cookies to remember your cart items, understand site traffic patterns, and optimize your overall experience. You have the option to adjust your browser settings to decline cookies. Please keep in mind that disabling cookies may impact your ability to use certain features on our store, such as completing a checkout.

Securing Your Information

We maintain practical technical and administrative safeguards to protect your personal information against unauthorized access, loss, or misuse. While we take standard industry measures to protect your data, no digital platform is entirely immune to security risks, and we encourage you to browse securely.

Your Privacy Choices

You maintain control over your personal data. Depending on your location, you have the right to:

  • Request access to the personal records we hold about you.
  • Ask us to correct or update inaccurate details in your customer profile.
  • Request the deletion of your data, subject to our operational and legal retention requirements.
  • Opt out of any promotional communications at any time.

Policy Updates

We may revise this Privacy Policy periodically to reflect changes in our business operations or legal obligations. We will post any updates directly on this page. Your continued use of the site following any modifications indicates your understanding of the updated terms.

Contact Information

If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please reach out to us during our business hours (Monday – Friday, 10:00 AM – 06:00 PM EST).

  • Store Name: Charp
  • Legal Business Name: Jerry’s Small Engine Sales & Services
  • Email: support@charp.shop
  • Phone: +1 (610) 377-4375
  • Business Address: 40 Hazelwood Rd, Lehighton, PA 18235, United States